ProAnox is sure you will be happy with your order. However, if for any reason you wish to return your product(s), we gladly offer a 30-day, money-back satisfaction guarantee on all initial orders. If you are dissatisfied with any of our product(s) for any reason, you may return the item in its original packaging, along with the original invoice, to ProAnox within 30 days of the purchase date for a full refund of the purchase price minus shipping and handling. The customer is responsible for the cost of return freight. Non-accepted delivery charges will be debited to the Customer’s account for refusing product.

If the product was purchased directly from a distributor, please contact them for a Refund.

In order to facilitate the return process, contact ProAnox Customer Success to obtain a Return Merchandise Authorization (RMA) Number. This number must be written on the outside of the shipping box. If a package is returned without an RMA Number, the Refund may be delayed or refused. Refunds will be processed once product has been received in our warehouse. Please allow 7–10 business days for Refunds to be completed.

Returns must be shipped to Proanox-GYV, 7840 Mayfield Road, Chesterland, OH, 44026 United States

For additional information or assistance in processing a return, please contact Customer Success at 844.464.9848 or support@gogyv.com.